Privacy Policy

Last updated: April 2025

Welcome to Aelvoni™. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from https://aelvoni.com. By using our website, you agree to the practices described below.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, billing address.
Order Information: Items purchased, order date, transaction details.
Communication Data: Any messages or support requests submitted through our contact form or email.

Note: We do not collect or store your payment details directly. All payment transactions are processed securely through trusted third-party payment gateways like ToyyibPay and Stripe.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Send you order confirmations, shipping updates, and support replies
Respond to customer service inquiries
Improve our website and services

We do not share your information with any third-party for marketing purposes. We only use your data to serve you better.

3. Your Data Protection Rights

As a customer, you have the right to:

Access the personal data we hold about you
Correct any incorrect or incomplete information
Request deletion of your data
Withdraw consent to any data processing

To exercise these rights, contact us at support@aelvoni.com.

4. Cookies and Tracking

At this time, we do not use cookies or tracking tools like Google Analytics or Facebook Pixel. However, our website hosting provider may use essential cookies for site performance and security.

5. Refund & Return Policy

We want you to love your purchase, but if you’re not satisfied, we offer a 15-day return window from the date of delivery.

Eligibility for Returns:

Product must be unused, in original packaging, and in resellable condition
You must request the return within 15 days of receiving the item

Refund Process:

Once we receive and inspect the item, a full refund will be issued to your original payment method within 7–10 working days
Shipping fees (if any) are non-refundable

Return Procedure:

To initiate a return:

Contact us through the Contact Us page or email us at support@aelvoni.com
Include your order number and reason for return
We’ll guide you through the return process

6. Shipping Policy

We proudly ship all our products within Malaysia only.

Shipping Time:

Orders are typically processed within 1–2 working days
Delivery usually takes 3–7 working days, depending on your location

Shipping Methods:

We use trusted courier services for safe and reliable delivery. Tracking details will be provided once your order is shipped.

Shipping Charges:

Shipping fees (if applicable) will be calculated and shown at checkout
Free shipping may apply to specific promotions or bundles

7. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our store policies, feel free to reach out:

Email: support@aelvoni.com
Website: https://aelvoni.com
Contact Form: Available on our Contact Us page

Thank you for shopping with Aelvoni – where comfort meets care.
Let us know how we can serve you better!