Terms & Conditions

Last updated: April 2025

Welcome to Aelvoni™. These Terms & Conditions govern your access to and use of our website https://aelvoni.com and any purchases made through the site. By using our site or placing an order, you agree to the following terms in full.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

This website is owned and operated by Aelvoni™.
The terms “we”, “us”, and “our” refer to Aelvoni™.
Our website is intended for use by residents of Malaysia only.

2. Product Information

We make every effort to ensure that product descriptions, images, and prices listed on our website are accurate. However, we cannot guarantee that all product details are always complete, current, or error-free. Colors and appearance may vary slightly depending on your device screen.

3. Order Acceptance

By placing an order on our website, you:

Confirm that all details you provide are accurate and complete.
Agree to pay the full amount displayed at checkout.
Understand that your order is subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to:

Product unavailability
Errors in pricing or product information
Suspicious or fraudulent activity

4. Pricing & Payment

All prices are listed in Malaysian Ringgit (RM). We accept payments through trusted gateways such as ToyyibPay, Stripe, and other options provided at checkout.

Prices and availability of products are subject to change without prior notice.

5. Shipping Policy

We ship all products within Malaysia only. Orders are typically processed within 1–2 working days. Estimated delivery time is 3–7 working days based on your location.

Shipping fees (if applicable) are calculated and displayed at checkout. Free shipping may apply to promotional offers.

6. Returns & Refunds

We offer a 15-day return policy from the date of delivery.

To qualify for a return:

Items must be unused, in original condition, and in their original packaging.
You must initiate the return request within 15 days of receiving your order.

Refunds will be processed within 7–10 working days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.

To start a return, contact us via our Contact Us page or email support@aelvoni.com.

7. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

Submit false information
Disrupt or interfere with the website’s functionality
Use any content from the site without permission

All content on this website — including logos, product descriptions, text, images, and design — is the property of Aelvoni™ and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

Aelvoni™ is not liable for any damages resulting from:

Improper use of our products
Delayed or failed deliveries due to third-party logistics
Technical errors on the website

To the fullest extent permitted by Malaysian law, we disclaim all liability for any loss or damage arising out of or related to the use of our website or products.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect once posted on this page. It is your responsibility to check this page periodically.

10. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

11. Contact Us

If you have any questions or concerns about these terms, please reach out to us: